Frequently Asked Questions

Big Cat Trust > Frequently Asked Questions

Frequently Asked Questions

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Frequently Asked Questions by the Community

How does this website work?

How do I activate my account?

All new members must be approved first.  Fill out the registration info and we will get back to you as soon as you have been vetted by the group and approved.

My Activation Key is not working. How do I get it to work?

Ysabel:  I need you to fill in this area.

I lost my activation key. How do I get a new one?

Ysabel:  I need you to fill in this area.

My membership just ended. How do I get it to work again?

Ysabel:  I need you to fill in this area.  Currently there is no charge for membership but that could change.

How do I upgrade my account?

Ysabel:  I need you to fill in this area.

My account just got blocked. How do I regain access to my account?

Use the contact form to let us know.

Can I use multiple account but share the same files?

Ysabel:  I need you to fill in this area.

I cannot login to my account. How do I know that the email I am using is verified or not?

Ysabel:  I need you to fill in this area.

How can I change my password?

Ysabel:  I need you to fill in this area.

How do I pay via Credit Card?

Ysabel:  I need you to fill in this area.  Currently membership is free, but that could change.

The payment form won't accept my credit card.

Ysabel:  I need you to fill in this area.

My credit card just expired. How do I change/update my credit card account?

Ysabel:  I need you to fill in this area.

I just updated my credit card amount and it says "Error could not process your request".

Ysabel:  I need you to fill in this area.

Can I pay with a credit card not under my name?

Ysabel:  I need you to fill in this area.

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